wise:re acknowledges that safeguarding personal data is a paramount consideration. This policy on the protection of personal data outlines the categories of individuals' personal data that we gather from the website www.wise-re.lu, details on its utilization, disclosure recipients, and options concerning data usage. Additionally, this Data Protection Policy elucidates the precautions implemented to safeguard personal data, the duration of data retention, and provides information on how individuals can reach out to us to understand our data protection procedures and exercise their rights.
This privacy statement aims to inform you of the processing of your personal data [as defined by Regulation 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of this data] as well as your rights. We process your personal data in accordance with any data protection law applicable in Luxembourg, in particular the law of August 2nd 2002 as amended and any subsequent law as well as, since 25 May 2018, the regulations.
As a user of the website, you have the opportunity to furnish us with personal data through various means. This information is gathered and processed with the aim of offering personalized services and enhancing overall user experience.
When you complete an online form, send an email to our contact email address, or any other email address affiliated with wise:re, your email address and other personal data are collected and processed. Additionally, wise:re may collect personal data when you subscribe to our newsletter.
When submitting a request through our contact email address or online form, please refrain from including unnecessary personal data that is irrelevant to its management or processing. Exercise caution to avoid disclosing sensitive information about yourself or any associated third party in the body of your request or its attachments. If a message sent to us contains information about another individual, we assume that the sender is lawfully processing the relevant personal data. It is expected that the sender has informed the data subject about sharing their personal data with wise:re, obtained their permission to do so, and provided them with a copy of the privacy statement.
If you deliberately include sensitive or extraneous personal data in the body of your email or its attachments, you acknowledge and unreservedly accept that wise:re may need to process such information during the review or processing of your request and may retain it.
The collected data is transmitted via email to the relevant services of wise:re and is exclusively reserved for their use. We do not disclose the personal data collected about you to third parties.
HOW WE COLLECT YOUR DATA
wise:re gathers, processes, and safeguards your personal data in the following scenarios:
The legal basis for processing your personal data varies based on the nature of each request.
Processing your personal data is deemed necessary when it is (either individually or collectively, depending on the circumstances):
By providing personal data directly in your email, it is understood that you consent (or have obtained the consent of the relevant person) to furnish us with information for the purposes of managing and overseeing your request.
Cookies & tools
Cookies are small text files that websites store on a user's device (such as a computer or a smartphone) to track information about the user's browsing behaviour, preferences, or login sessions. These files help enhance user experience, provide personalized content, and enable certain functionalities on websites. Cookies are commonly used for analytics, authentication, and remembering user preferences across different pages or visits to a website.
We use in-house analytics from our domain to process information and improve the website experience.
This website also utilizes Google Analytics, a web analysis service provided by Google Inc. Information generated by the cookie regarding your use of the website (including your IP address) will be transmitted and stored on a Google server. Google uses this information to evaluate your website usage, compile reports on site activities for the website operator, and offer other services related to site activity and internet use.
In cases of legal obligation or when third parties process the data on behalf of Google, Google may disclose this information to them. Importantly, Google does not associate your IP address with other data it holds. You can opt to disable cookie installation by adjusting your browser settings; however, this deactivation may impact the functionality of certain features on the website.
By using this website, you explicitly consent to the processing of your data by Google as described above, under the specified conditions and for the outlined purposes.
The website may include applications enabling users to promote or share content with others, especially on social networks like Facebook, LinkedIn, Twitter, Pinterest, etc. Even if the user doesn't use these sharing buttons or applications, social networks may track their browsing activity if their account or session is active on their computer or device during that time. We recommend that users familiarize themselves with the data protection terms and policies of these social network sites.
Any information needing access to Youtube or Google will be proceeded by their responsible data centers. More information can be found here: https://policies.google.com/privacy
other information
Personal data is retained only for the duration necessary to address the aforementioned requests, taking into account the statutory limitation period and situations where applicable law permits or mandates the retention of such personal data for a specified period after the conclusion of the relationship.
To the maximum extent allowed by the prevailing regulations and in compliance with the GDPR, you have several rights:
Right of Access and Information - You have the right to access and receive information about your personal data.
Right of Rectification - You can request the correction of any inaccurate or incomplete personal data.
Right to Erasure - You have the right to request the deletion of your personal data.
Right to be Forgotten - You can request to be forgotten, leading to the removal of your personal data.
Right to Limit Processing - You have the right to restrict the processing of your personal data.
Right to Data Portability - You can request to receive your personal data in a commonly used and machine-readable format.
Right to Object to Data Processing - You have the right to object to the processing of your personal data.
Additionally, you can unsubscribe from the newsletter at any time by clicking on the "unsubscribe me" link at the bottom of each newsletter. Alternatively, you can also contact us through our form on the website or chat on social media. If by any coincidence, you would still be in our database, it is possible your request landed in the spam folder. Please do not hesitate to contact us by phone or contact directly an administrator (email addresses are in the "About Us" tab).
To update your preferences, correct or update your information, make a request, inquire about this Data Protection Policy, or exercise your data protection rights, please contact us via email.
Email: hello@wise-re.lu
In case of a GDPR violation, you have the freedom to file a complaint with the CNIL supervisory authority (the National Commission for Data Protection, Luxembourg) at the following address:
CNIL – 1 Avenue du Rock n Roll – L-4361 Esch-sur-Alzette
The following link will take you to the complaint form - https://cnpd.public.lu/en/particuliers/faire-valoir/formulaire-plainte.html
This Data Protection Policy may be periodically updated without notice to reflect changes in our personal data practices. The date of the last update will be indicated at the top of the page. In the case of significant changes, we will notify you through proper channels and will also post an update on our social media and write an article on our website.
You can find our conditions in both english and french language on both downloadable links (PDF File). Don't hesitate to contact us for more information if needed!
Terms & Conditions ENGConditions générales FR
